Business letters - theory
The term “business letters” refers to any
written communication that begins with a salutation, ends with a signature and
whose contents are professional in nature. There are many standard types of
business letters, and each of them has a specific focus.
A business letter is usually a letter from one
company to another, or between such organizations and their customers, clients
and other external parties. The overall style of letter depends on the
relationship between the parties concerned. Business letters can have many
types of contents, for example to request direct information or action from
another party, to order supplies from a supplier, to point out a mistake by the
letter's recipient, to reply directly to a request, to apologize for a wrong,
or to convey goodwill. A business letter is sometimes useful because it
produces a permanent written record, and may be taken more seriously by the
recipient than other forms of communication
Source : http://vkjournal.ru/doc/39046
http://en.wikipedia.org/wiki/Business_letter
UNIVERSITAS GUNADARMA
www.gunadarma.ac.id
www.studentsite.gunadarma.ac.id
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